Refund policy

Thank you for choosing Gemini Crystal Candy. Unfortunately, due to the delicate nature of food items, we are unable to accept returns or provide refunds after the products have been dispatched. We urge you to thoroughly inspect your order upon delivery. If you have any concerns regarding the quality of the items received, please contact our team at info@geminicrystalcandy.com within 24 hours, furnishing detailed information and, if possible, attaching relevant photographs.

Please note that we cannot be held responsible for packages that go missing, arrive damaged, or are delayed due to the carrier. In such instances, we kindly request that you contact them directly for a resolution.

Your understanding and cooperation are greatly appreciated.