FAQ
Product
What is crystal candy?
Crystal candy is crafted from agar agar, a plant-based substitute for gelatin, derived from certain types of seaweed, ensuring a gluten free and vegan-friendly treat. Blending with sugar, it forms a crunchy crystallized exterior while maintaining a soft interior, creating its distinctive and unique texture.
What is the processing time?
Each piece of crystal candy is meticulously handcrafted, and the formation of the crunchy exterior requires about a week. We appreciate your patience as we ensure each candy meets our high standards of quality.
How long is shelf life?
Black Sesame and Matcha: These flavors use fresh ingredients for optimal taste and should be consumed within 30 days.
Other Flavors: Best enjoyed within 60 days.
What’s the proper way to store Gemini Crystal Candy?
To keep your candy at its best, store it in a cool, dry place away from direct sunlight or moisture. This helps maintain the perfect balance of crunch and softness!
Shipping, Returns & Refund
When should I expect my order?
Once we receive your order, it will be processed and shipped promptly. The production of our handcrafted crystal candies takes approximately 7 to 10 days. The total delivery time will depend on the shipping method you select at checkout.
What is the return and refund policy?
Unfortunately, due to the delicate nature of food items, we are unable to accept returns or provide refunds after the products have been dispatched. For more info, please visit Return and refund policy.
Business inquiries
Catering/wholesale inquiries
We’d love to sweeten your special events! For catering or wholesale inquiries, please email us at info@geminicrystalcandy.com. Our team will get back to you promptly to assist with your request.
Get in touch
Have questions about your order, or a general enquiry?